The hospitality industry is a business that has been around for hundreds of years. It is a natural extension of the hospitality industry, which dates back to historical times. And since then, hotels have evolved and altered over time to meet the needs and wants of consumers. Today, there are too many technological advances in hotels that it is hard to keep up with all of them! This guide will help you understand some of the most common technologies used by hotels today from interactive touch screens, app-based concierge services, virtual reality headsets… to keyless entry systems! Here are some of the latest technological innovations you will find on your next hotel stay.
1) Online Reservation and Booking System
The system allows guests to book services such as room service, spa appointments and more online. This system also gives guests the ability to order food. Many hotels create online menus for restaurants in hotels. This gives guests more choices, which they can order via their phone or laptop. The online menu allows guests to save time by having food delivered directly to their room. Customers simply order online and then go to a restaurant to pick it up. It’s for reasons like this Hotel Technology Report says it is vital to find the right software for your hotel because it makes your stay very comfy. This can make things easier for both the client and the establishment itself.
2) App-Based Concierge Service
3) Virtual Reality Headsets
These headsets are very similar to those offered in theaters. They allow guests to immerse themselves in a virtual reality world. Headsets are used to display videos that invite viewers to take a virtual tour of a destination, hotel, or restaurant. The video is designed to provide more information about the trip, potentially influencing viewers to book hotel stays.
4) Interactive Touch Screen
For those of us who all the time appear to be attempting to find an ice machine, excellent news! Interactive touch screens are being installed in additional and more hotels. Touch screens allow guests to get quick answers to any questions they may have, such as where the ice machine is located. Guests simply touch the screen to be directed to their destination. The touch screen is also useful for watching movies that may be playing throughout the hotel. Interactive touch screens can be found in elevators, room service areas and restaurants, and even in the front lobby. This screen is programmed to provide hotel guests with information about the area, restaurants in the area, and attractions. They can even be used to check your current tab balance, checkout time, and even order future hotels still. This allows guests to use their finger on the lobby kiosk screen to display information about hotel services.
5) Keyless Entry System
No more key cards! as the name suggests, it’s a system that enables guests to enter their room without the need for a physical key. Instead, they can use the card linked to their room. This is particularly helpful for hotel guests traveling with kids, as they no longer must worry about losing or misplacing keys. Not to mention, it eliminates the risk of bringing extra keys to your room that you could potentially lose or forget. If necessary, hotel staff can easily access the rooms with this system.
6) Electronic Door Locks
Similar to keyless entry systems, electronic door locks allow guests to unlock their doors with a device connected to their room. This is useful for folks who may have young kids who aren’t yet able to use a key to unlock their room. It also allows guests to lock and unlock their doors at their leisure, without worrying about carrying a key. This door lock can be activated from a smartphone application, enabling guests to make their stay as comfy as possible. Another variation of this is the keypad on the door.
7) Customizable Room Controls
Some hotel rooms have temperature and humidity controls that allow guests to adjust the temperature in their room. This means they no longer must wait until they arrive at the hotel to adjust the temperature. It also means that guests can make a room feel cozier and more comfy before they even arrive, eliminating one of the biggest complaints. These controls not only allow guests to adjust the temperature in their room, but they can even control things like media (like TV and music), lights, and shutters. Guests can even control their favourite settings, so they do not have to turn on the TV every time they enter the room, for example. This control can be activated via an easy smartphone app that enables guests to adjust settings from their phone. This prevents guests from having to call the front desk every time they’ve a question or need something.
Hotel guests have many various technological advances to pick from, and it is necessary that they’re aware of this before booking their next stay. Whether you are attempting to find a restaurant or want to make your room as comfy as possible, there is no scarcity of technology available in hotels today. These 7 examples show how hotel management is using new technology to provide the best experience for their customers. Consider checking some of these progress when making your next reservation!
